Do employment consultants need to be trained when dealing with the Essay

Do employment consultants need to be trained when dealing with the unemployed - Essay Example An employment consultant is the link between a job seeker and the company where a vacancy exists. The consultant has the unenviable job of not only matching the skill sets of the applicant with the position, but also to judge the mental make-up and socio-psychological responses of the applicant in different situations. A highly qualified and well-experienced person might be unsuitable for an opening because of his temperament. On the other hand, a lesser qualified person, but with a different temperament might be right for the job. Not everyone is capable of managing people. The person needs to be outgoing, be able to perceive the unspoken needs of the clients and co-workers. Similarly, not everyone is suited for research. A candidate might have the required qualifications, but no desire for knowledge or curiosity. In my opinion, a lesser qualified person, but with an intense desire for knowledge would be better suited for the job. Thus, it would not be only the degrees and certificates that need to be verified during an interview, but also the attunement of the candidate for the mentioned opening. The social background of the candidate and exposure to various situations also holds a key to the candidate’s behavior under different life-situations. Then again, there could be gender differences. Aspirations and dedication to different kinds of jobs could be different in men and women. Though traditionally, men might be suited for a particular job, an enterprising woman might be able to do more justice to it. Similarly, while society might consider a particular job as â€Å"lady’s job, some men might be more suitable for the same. Thus, it is the consultant’s job to sense and discover these aptitudes in the candidates and offer them suitable openings. (iii)The ways in which we look at the world, are known in the literature as â€Å"paradigms†. These influence how we perceive problems and their solutions, and what we choose to

Project Management- Essay Example | Topics and Well Written Essays - 3750 words

Project Management- - Essay Example From the turn of the millennium to 2002, the industry grew over 200% and generated revenues about $289 million in 2002 alone. In 2004, the revenue generated by this industry totaled up to around $947 million. Furthermore, optimism continued to run high as a research group predicated that the growth of ICT-based services would grow to $200 billion by the end of the decade, with call centres enjoying a fair share of $42 billion of the revenue (White, 2014). Reports claim that the United States alone claims over 1.5 million seats and another 1 million waiting to be outsourced and the United Kingdom only has around 500,000 seats only waiting to be outsourced. Keeping in line with this, this paper will discuss the process of creating a new control and call centre that will house the police, ambulance and fire rescue emergency services, which will receive and deal with all 999 emergency and non-emergency calls that will be used by both England and Wales citizens. In detail, it will (1) ide ntify key explanatory aspects/issues/arguments relating to this project; (2) assess the benefits/strengths and problems/weaknesses/shortcomings/pitfalls, applicable, in terms of implementing the pilot; (3) assess the extent to which formal programme and project management would provide cost and/or efficiency savings; and (4) provide a set of good practice/guidance recommendations that can be evidenced and/or supported from the finding of your review. A call centre refers to a centrally-based customer service operation where its agents deal with telephone calls on behalf of a customer/caller (D’Cruz & Noronha, 2006). Customers vary from emergency callers, non-emergency callers, mail-order catalog houses, computer product help desks, telemarketing companies, banks, insurance groups and financial services, transportation and freight handling firms, IT companies and hotels, among others. The